Sanplex FAQ
Find answers to common Sanplex questions about setup, deployment, login, passwords, backups,
LAN configuration, and troubleshooting for cloud and on-premises environments.
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What if i forget the password in Sanplex?
If you are the Admin,
1. Click "Forgot password?" in Login page and follow the steps to reset.
2. Go to Sanplex database and look for the table zt_user. Edit the value of password as e10adc3949ba59abbe56e057f20f883e and the password of admin will be changed to 123456 when you log in.
For other users in Sanplex, login the admin account to edit their password in Company - User.
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How to change comments?
There are three prerequisites when you are trying to edit the comments,
1) Permission to modify comments (Go to Company->Privielge to manage it);
2) The note is added by you;
3) Only the latest note can be modified.
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How to initialize Sanplex database?
Set install value in sanplex/config/my.php to false. When access to Sanplex, it will automatically start installation and all date will be cleared.
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How to configure Sanplex via LAN?
1. Check whether you can access Sanplex via your client. If yes, Sanplex has been installed in your client without problems.
2.Access Sanplex via your server, and change 127.0.0.1 to the actual server IP in your browser. Use other client to access Sanplex. If not accessible, check firewall and connection.
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How to restore backup in Sanplex?
First, find back up file named as file***.zip. Unzip it to sanplex/www/data/upload/.sql***.zip is the sql file the database executes, which has to be imported to another empty database.
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How to be directed to login page once login Sanplex?
Use Apache virtual host, or copy Apache directory to sanplex/www/
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How to launch Sanplex automatically after power-on?
One-click installation package for Windows.
If you use Windows XP/2003, click Service->Check Service at the upper left of Sanplex panel, and set Launch Type of apachezt and mysqlzt to Auto.
If you use Windows 2008/7+, please right click Sanplex.exe as admin, and it will set as auto launch.
If you use Linux or you customize Sanplex, please configure settings in system boot.
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How to run two sets of Sanplex in one client?
Two sets of Sanplex can share one set of apache and mysql. For one-click installation on Windows, you can store source code to xampp/htdocs/, and then use browse to access to IP: Port/zentaopms/www/ to install.
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What if i forget the password of Sanplex database?
Please go and check the record in /sanplex/config/my.php, look for values like the ones below.
$config->db->user = 'name';
$config->db->password = 'password'; -
Why Sanplex is getting slow once upgraded?The reason might be the client did not analyze your localhost before you link it to the database. This might slow down the linking process. You can change the localhost to 127.0.0.1 in sanplex/config/my.php
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How to change the date format from “yy/mm/dd” to“dd/mm/yy”
Modify the code here：module/programplan/view/gantt.html.php
line586 “dd-mm-yyyy”
